Changes to surgery times
We have listened to what patients have had to say about our surgery times and from Monday 12th June we are trialling a new working day.
Our GPs have asked reception to ask why the appointment is needed to ensure you see the most appropriate person and because some requests can be dealt with by other members of the practice team, to give a quicker and more efficient service.
Some changes will be:
- Surgeries starting at 8.30am
- Surgeries throughout the day
- More telephone appointments
Please take a few moments to answer some questions to help us improve the service we offer to you:
Following a two day inspection by the CQC Inspectorate the surgery are delighted to have received a rating of outstanding for the way patients are treated and the practice is run.
CQC’s Deputy Chief Inspector of General Practice in the North, Alison Holbourn says:
“This is an exceptional practice that is very well-led and supportive of its staff. We received a large number of positive comment cards and from the National GP Patient Survey the practice got a 98% satisfaction rating for delivering compassionate care.
The practice was using some innovative measures. For example, Patients who did not live near to the Practice were able to opt to collect prescriptions from the local post office. Systems were in place to ensure this was safe.
When we look at GP practices we assess to see how they perform in six population groups; older people; people with long term conditions; families, children and young people; working age people (including those recently retired and students); People whose circumstances may make them vulnerable; people experiencing poor mental health (including people with dementia). In each of these areas the practice was rated as Outstanding. It is clear that the Distington practice has the safety, health and welfare of all of its patients at the very heart of what it does and I congratulate them on their achievement.”
When our GP practice is closed, patients should call the NHS 111 service by dialling 111.
All calls are free from landlines and mobile phones.
What is the NHS 111 service?
- A simple, free to call, easy to remember three digit number that is available 24 hours a day, 365 days a year.
- The NHS 111 service directs patients to the service that is best able to meet their needs taking into account their localtion, the time of day of their call, and capacity of local services.
When should I use 111?
- When it's not a life threatening situation, and therefore is less urgent than a 999 call.
- When visiting your own GP isn't an option, for instance when the GP practice is shut or you are away from home.
- When you feel you cannot wait or are simply unsure of which service you require.
- When you require reassurance about what to do next.
People with communication difficulties or impaired hearing are able to use the NHS 111 service via a textphone by
calling 18001 111. Calls are connected to the TextDirect system and the textphone will display messages to let the user what is happening.
Patient Access to Online Services and Records
Please see our statement of intent and plan under our "latest news" tab on the right hand side.
Health Watch Cumbria Survey
Health Watch Cumbria are carrying out an independent survey on our experiences of our local Cumbria Health On call (CHOC) out of hours service. Grateful if you can give them your views by completing this short survey.
Note to patients regarding Junior Doctors
This practice trains junior doctors. They are fully qualified and have already done training in hospitals. You can expect them to provide a full range of GP services. If they are not certain about what to do they will ask more senior colleagues for advice.
For all the latest news regarding Distington Surgery please see our Spring 2017 Practice Newsletter
Copies of the newsletter are available in the practice reception or you can also sign up to recieve it by email by clicking on the link at the very bottom of this page.
Spring 2017 Newsletter
When We Are Closed - Call 111.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
Distington Surgery - "GP staff saved Ronald's life"
To read the full article please click on the link below.
Link to article
Would you be interested in joining the Distington Surgery Patient Participation Group?
Our patient group meets once per quarter, we last met on Thursday 4th May and the minutes will be added to the website shortly. Our next meeting date is Thursday 7th September 2017, 1pm here at the surgery, please read below for more details about the group complete the online form below or telephone Kirsty on 01946 830 207.
We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we have set up a patient representation group to allow patients to have their say with the aim to improve the surgery. This group meets once per quarter here at the surgery, and if members are unable to attend questions or comments for discussion at the meeting can be sent via email or over the telephone. We ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received.
If you are interested in becoming a member of the group please contact Kirsty Morley on 01946 830 207 or alternatively complete the form below.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
Minutes of previous meetings
PPG Minutes 04.05.17
PPG Minutes 08.12.16
PPG Minutes 13.10.16
PPG Meeting 12.05.16
PPG Minutes 25.02.16
PPG Minutes 21.01.2016
PPG minutes 10.09.15
PPG Minutes 04.03.15
Patient Group Profile 2015
Patient Group Report 2014/15
For information on 'Care Data' and 'Local Shared Record' please click on the links on the right of the screen.
(Site updated 24/07/2017)