We are currently looking to recruit a part time receptionist - please see the vacancies section on the right hand side of screen - closing date for applications is Monday 12th Feb 2018
Changes to appointment system
Why are receptionists asking the reason for the appointment?
In order to give our patients the best possible service our partner GP's have asked reception to ask all patients the reason for the appointment. This is to ensure patients are booked an appointment with the most appropriate member of staff in the correct type of appointment slot. Also fit notes and queries about referrals or insurance reports etc. can be dealt with by other members of the team and in many cases over the telephone there and then rather than waiting to see a doctor so this is much more efficient for the patient.
The 'sit & wait' facility for urgent appointments is no longer available, what if I need an urgent appointment?
If you require an urgent appointment please contact reception as early as possible in the day (before 10am if possible) reception will take a brief summary as to why an urgent appointment is needed and this will be passed to the on-call doctor who will then contact you via telephone to discuss this further. If the doctor requires to see you in person the doctor will make arrangements for this.
What if I need a home visit?
If you require a home visit please contact reception before 10am as there is time allocated following this for home visits to be carried out. By ringing in as early as possible this allows the doctor to discuss those patients requiring a home visit with the rest of the team and the most appropriate doctor can then carry out the visit.
The dispensary refurb is now complete (as of Monday 5th Feb 2018)
The surgery thanks patients for their co-operation whilst major refurbishment works took place this was very much appreciated and we are pleased to announce that the dispensary is now open.
It does look slightly different though!
The hatch is now located to the left from where it was previously to allow patients to speak to dispensing staff confidentially. The hatch all our patients are used to seeing is now permanently closed however the dispensary is open.
The Dispensary's opening hours are as follows
Monday 9am - 6pm
Tuesday 9am - 6pm
Wednesday 9am - 6pm
Thursday 9am - 1pm - Please note the dispensary is closed on a Thursday afternoon
Friday 9am - 6pm
Please note the surgery and dispensary will be closed for essential staff training on Thursday 8th February 2018 from 1pm and will re-open on Friday 9th at 8am (for the surgery) and 9am (for the dispensary)
When our GP Practice is closed, patients should call the NHS 11 service by dialling 111
All calls are free from landlines and mobile phones
What is the NHS 111 service?
- A simple, free to call, easy to remember three digit number that is available 24 hours a day, 365 days a year.
- The NHS 111 service directs patients to the service that is best able to meet their needs taking into account their location, the time of day of their call, and capacity of local services.
When Should I use 111?
- When it's not a life threatening situation, and therefore is less urgent than a 999 call.
- When visiting your own GP isn't an option, for instance when the GP practice is shut or you are away from home.
- When you feel you cannot wait or are simply unsure of which service you require.
- When you require reassurance about what to do next.
People with communication difficulties or impaired hearing are able to use the NHS 111 service via a textphone by calling 18001 111. Calls are connected to the TextDirect system and the textphone will display messages to let the user what is happening.
Call 999 in an emergency. Chest pains and/or shortness of breath constitute an emergency.
Emergency Dental Care
Access to emergency dental care during the day for patients without a ‘registered’ dentist who require urgent dental care is available. During the week day evenings and weekends callers who require an appointment for emergency or urgent dental care across Cumbria should contact Dental Direct, who would complete a telephone assessment and if appropriate would arrange for an appointment.
North Cumbria – 01228 603900
NHS Dental Direct
Outstanding CQC Rating
Following a two day inspection by the CQC Inspectorate the surgery are delighted to have received a rating of outstanding for the way patients are treated and the practice is run.
CQC’s Deputy Chief Inspector of General Practice in the North, Alison Holbourn says:
“This is an exceptional practice that is very well-led and supportive of its staff. We received a large number of positive comment cards and from the National GP Patient Survey the practice got a 98% satisfaction rating for delivering compassionate care.
When we look at GP practices we assess to see how they perform in six population groups; older people; people with long term conditions; families, children and young people; working age people (including those recently retired and students); People whose circumstances may make them vulnerable; people experiencing poor mental health (including people with dementia). In each of these areas the practice was rated as Outstanding. It is clear that the Distington practice has the safety, health and welfare of all of its patients at the very heart of what it does and I congratulate them on their achievement.”
Patient Access to Online Services and Records
Please see our statement of intent and plan under our "latest news" tab on the right hand side.
Note to patients regarding Junior Doctors
This practice trains junior doctors. They are fully qualified and have already done training in hospitals. You can expect them to provide a full range of GP services. If they are not certain about what to do they will ask more senior colleagues for advice.
Would you be interested in joining the Distington Surgery Patient Participation Group?
Our patient group meets once per quarter, we last met on Thursday 14th December 2017 and the minutes will be added to the website shortly. Please read below for more details about the group complete the online form below or telephone Kirsty on 01946 830 207.
We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we have set up a patient representation group to allow patients to have their say with the aim to improve the surgery. This group meets once per quarter here at the surgery, and if members are unable to attend questions or comments for discussion at the meeting can be sent via email or over the telephone. We ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received.
If you are interested in becoming a member of the group please contact Kirsty Morley on 01946 830 207 or alternatively complete the form below.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
Minutes of previous meetings
PPG Minutes 07.09.17
PPG Minutes 04.05.17
PPG Minutes 08.12.16
PPG Minutes 13.10.16
PPG Meeting 12.05.16
PPG Minutes 25.02.16
PPG Minutes 21.01.2016
For information on 'Care Data' and 'Local Shared Record' please click on the links on the right of the screen.
(Site updated 06/02/2018)