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Noticeboard

Our Mission Statement - Our aim here at Distington Surgery is to provide a quality healthcare service to the community and assist them in improving and maintaining their health through teamwork, education and specialist advice. Distington Surgery promotes understanding and respect among all patients and staff through a confidential, unbiased, caring and committed environment.  

               Christmas and New Year Opening Hours 2017      

                      snowman                  

Christmas Day – Mon 25th Dec

Surgery and Dispensary CLOSED

Boxing Day – Tue 26th Dec

Surgery and Dispensary CLOSED

Wednesday 27th December

Surgery opens at 8am and closes at 18:30pm

Dispensary opens at 9am and closes at 6pm

Thursday 28th December

Surgery opens at 8am and closes at 18:30pm Dispensary opens at 9am and closes at 1pm

Friday 29th December

Surgery opens at 8am and closes at 18:30pm

Dispensary opens at 9am and closes at 6pm

Saturday 30th December

Surgery and Dispensary CLOSED

Sunday 31st December

Surgery and Dispensary CLOSED

Monday 1st January

Surgery and Dispensary CLOSED

Tuesday 2nd January

Surgery opens at 8am and closes at 18:30pm

Dispensary opens at 9am and closes at 6pm

       

When our GP practice is closed, patients should call the NHS 111 service by dialling 111.

All calls are free from landlines and mobile phones.

What is the NHS 111 service?

  • A simple, free to call, easy to remember three digit number that is available 24 hours a day, 365 days a year.
  • The NHS 111 service directs patients to the service that is best able to meet their needs taking into account their location, the time of day of their call, and capacity of local services.

 When should I use 111?

  • When it's not a life threatening situation, and therefore is less urgent than a 999 call.
  • When visiting your own GP isn't an option, for instance when the GP practice is shut or you are away from home.
  • When you feel you cannot wait or are simply unsure of which service you require.
  • When you require reassurance about what to do next.

People with communication difficulties or impaired hearing are able to use the NHS 111 service via a textphone by
calling 18001 111. Calls are connected to the TextDirect system and the textphone will display messages to let the user what is happening.

Call 999 in an emergency. Chest pains and/or shortness of breath constitute an emergency.

Emergency Dental Care

Access to emergency dental care during the day for patients without a ‘registered’ dentist who require urgent dental care is available. During the week day evenings and weekends callers who require an appointment for emergency or urgent dental care across Cumbria should contact Dental Direct, who would complete a telephone assessment and if appropriate would arrange for an appointment.

Dental Direct:

North Cumbria – 01228 603900

NHS Dental Direct

telephone

In order to give our patients the most appropriate appointment our GP's have asked reception to ask why the appointment is needed to ensure you see the most appropriate person, also some requests can be dealt with by other members of the practice team to give patients a quicker and more efficient service.

outstanding

Outstanding CQC Rating for the practice for 2017!

Following a two day inspection by the CQC Inspectorate the surgery are delighted to have received a rating of outstanding for the way patients are treated and the practice is run.

CQC’s Deputy Chief Inspector of General Practice in the North, Alison Holbourn says:

 

“This is an exceptional practice that is very well-led and supportive of its staff. We received a large number of positive comment cards and from the National GP Patient Survey the practice got a 98% satisfaction rating for delivering compassionate care.

The practice was using some innovative measures. For example, Patients who did not live near to the Practice were able to opt to collect prescriptions from the local post office. Systems were in place to ensure this was safe.

 

When we look at GP practices we assess to see how they perform in six population groups; older people; people with long term conditions; families, children and young people; working age people (including those recently retired and students); People whose circumstances may make them vulnerable; people experiencing poor mental health (including people with dementia). In each of these areas the practice was rated as Outstanding. It is clear that the Distington practice has the safety, health and welfare of all of its patients at the very heart of what it does and I congratulate them on their achievement.”

  

Patient Access to Online Services and Records

Please see our statement of intent and plan under our "latest news" tab on the right hand side. 

Note to patients regarding Junior Doctors

This practice trains junior doctors. They are fully qualified and have already done training in hospitals. You can expect them to provide a full range of GP services. If they are not certain about what to do they will ask more senior colleagues for advice.

Thank you

Would you be interested in joining the Distington Surgery Patient Participation Group? 

Our patient group meets once per quarter, we last met on Thursday 7th September and the minutes will be added to the website shortly. Please read below for more details about the group complete the online form below or telephone Kirsty on 01946 830 207.

Dear Patient,

patient surveyWe would like to know how we can improve our service to you and how you perceive our surgery and staff. 

To help us with this, we have set up a patient representation group to allow patients to have their say with the aim to improve the surgery.  This group meets once per quarter here at the surgery, and if members are unable to attend questions or comments for discussion at the meeting can be sent via email or over the telephone. We ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received.

 

If you are interested in becoming a member of the group please contact Kirsty Morley on 01946 830 207 or alternatively complete the form below.

complete the form Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

download the pdf form Download the pdf version of our sign up form

 Minutes of previous meetings

2017 Meetings

PPG Minutes 04.05.17

 2016 Meetings

PPG Minutes 08.12.16

PPG Minutes 13.10.16

PPG Meeting 12.05.16

PPG Minutes 25.02.16

PPG Minutes 21.01.2016

For information on 'Care Data' and 'Local Shared Record' please click on the links on the right of the screen.

(Site updated 20/11/2017)
Order your repeat medicationsPatient SurveyCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical recordSign up to the newsletterAccess Summary Care Record
 
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